Pricing, credit & refunds

What you purchase

Credit prepays Dadaphone’s own outbound browser-to-phone calling service. It is usable only on the purchasing account. It cannot be transferred, gifted, resold, used with another merchant or exchanged for cash, except through an eligible refund of the original purchase.

Rates and delivery

Check availability and the exact rate before buying. Each call review shows the rate, billing increment and any minimum or connection charge. An answered voicemail counts as connected time. The accepted rate is fixed for that call. Credit is normally available shortly after successful payment and any required review; payment never starts a call.

Taxes and currency

The final purchase review shows the total charged, tax treatment and amount of calling credit before payment. Dadaphone adds no undisclosed payment fee. Your card issuer may charge for currency conversion. If a tax or provider review is pending, the affected payment method or market is not offered at checkout.

Purchase limits

• New accounts: maximum US $10 unspent credit.
• Established accounts: maximum US $20 unspent balance.
• Maximum call spend: US $50 per calendar month.

The monthly call-spend limit resets at the start of each calendar month in Berlin time. Calls count toward the month in which they start. Pending purchases and temporary call holds count toward the balance limit. Accounts become established after seven days, verification, paid connected use and risk clearance. Paid credit does not expire.

Request a refund

Use Request refund in your account or email support@dadaphone.com with the payment reference. The preview separates unused purchased credit from promotional credit. Purchased credit is allocated to its original payments. Promotional credit has no cash value and is never refunded as money. No inactivity waiting period or routine refund-processing fee applies.

Processing and destination

We respond to refund requests within 24 hours. Refunds return to the original payment method. We reserve the requested amount while processing so it cannot also be spent. We aim to decide requests within five business days and submit approved refunds within two business days, subject to shorter mandatory deadlines. Your bank determines arrival time. Pending or failed refunds remain visible and may require support.

Calls and billing errors

Unconnected calls are not charged. Completed calls are chargeable unless a service failure, billing error or applicable law requires a correction. A call-charge correction may restore calling credit; a purchase refund returns money to the original payment method. Disputed payments are handled through the existing dispute to avoid duplicate reimbursement.

Statutory withdrawal

The Dadaphone calling-service contract is concluded when your registration is accepted. Where a statutory withdrawal right applies, you may withdraw within 14 days of that date without giving a reason. Inform support@dadaphone.com by a clear statement; no special form is necessary. Calling-credit top-ups fund this existing contract and do not by themselves restart the withdrawal period, unless applicable law treats a transaction as a separate contract. You may expressly request that calling starts immediately. If you then withdraw before the withdrawal period ends, a proportionate amount for service already supplied may be payable only where applicable law permits and the required information and express request were provided. The withdrawal right can end after full performance only where you expressly agreed to immediate performance and acknowledged that the right would then end. Starting a call does not automatically remove every withdrawal right. Mandatory rights prevail over this policy.

Optional withdrawal form

To Dadaphone, Roethspitzenweg 14, 12107 Berlin, Germany, support@dadaphone.com: I hereby withdraw from my contract for the following service/purchase: [reference]. Ordered on: [date]. Customer name and address: [details]. Date: [date].